Why do you ask so many questions when I call 9-1-1?

Questions will be asked to make sure that we are sending you the right kind of help. Simply sending you an ambulance does not ensure that a paramedic is on that ambulance. We are all trained and certified EMDs (Emergency Medical Dispatchers). When you call for a medical emergency, it is our responsibility to make sure that all the necessary help is sent. We ask a series of questions to determine what equipment or emergency personnel is needed in addition to an ambulance. Questions are also asked to ensure your safety and the safety of the emergency responders.

In addition, as EMDs we can provide you with instructions during a medical emergency to assist the patient prior to the arrival of EMS personnel.