What happens when I call 9-1-1?

When you dial 9-1-1 in Hamilton County your call will be answered by a trained Communications Department 9-1-1 Dispatcher. You will be asked for the location of your emergency, and that location will be verified to ensure that we are sending help to the right place. You will then be asked for the phone number that you are calling from and that number will also be verified so that we can call you back in the event that the phone call gets disconnected. You will then be asked to tell the 9-1-1 Dispatcher exactly what happened.

The 9-1-1 Dispatcher is entering this information into our CAD (Computer Aided Dispatch) system while they are talking to you. The 9-1-1 Dispatcher will ask additional questions so that we can get the right kind of help on the way to you.